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Tag archive: Future developments

SIBOS day 2 – The importance of customer experience for the future of banks

It is impossible to know what banks will look like in ten years’ time. The question whether the current banks will all still exist in a decennium is even justified. More than half of the visitors of the session The bank of Tomorrow on the second day of Sibos expect that only 40 to 60 […]

Interesting times in the world of payments

In all fifteen years that I have worked in the world of payments, I have never seen a more interesting period than the past few years. Just think about it: in the past, banks led major developments in the payment industry, which usually lasted for decades. ATMs, for example, have existed for more than half […]